Bailey & Ngwenyama (2011) The Challenge of E-Participation in the Digital City

The Challenge of E-Participation in the Digital City: Exploring Generational Influences Among Community Telecentre Users
Bailey, Arlene N. P. E. and Ngwenyama, Ojelanki K.

Abstract

A primary challenge for the development of e-government and the digital city is participation by low-income, older and technology-challenged citizens. This paper reports on the role of inter-generational interactions in community telecentres in facilitating low-income, older and technology-challenged citizens in gaining access and using digital city infrastructure. Our research also finds that virtual communities are playing a role in supporting e-participation among older, technology-challenged citizens. We examine the influence and interaction of members of offline communities, who use telecentres, on virtual community participation. These communities and telecentres can provide support for the provision of e-services and the development of the digital city. We explore these issues based on empirical field research in community-based telecentres in a developing country. Inter-generational interactions are explored through an analysis using social networks, social identity and social representations theories. {\textcopyright

Citation Arlene N. P. E. Bailey, Ojelanki K. Ngwenyama (2011). The Challenge of E-Participation in the Digital City: Exploring Generational Influences Among Community Telecentre Users. Telematics and Informatics, vol. 28 no. 3, pp. 204–214. URL

BibTex entry for this article:

BibTex entry for this article:

@article{bailey2011challenge,
author = {Bailey, Arlene N. P. E. and Ngwenyama, Ojelanki K.},
doi = {10.1016/j.tele.2010.09.004},
isbn = {0736-5853},
issn = {07365853},
journal = {Telematics and Informatics},
number = {3},
pages = {204--214},
publisher = {Elsevier Ltd},
title = {{The Challenge of E-Participation in the Digital City: Exploring Generational Influences Among Community Telecentre Users}},
url = {http://dx.doi.org/10.1016/j.tele.2010.09.004},
volume = {28},
year = {2011}
}

Key ideas

Keywords:

Community informatics, Design Science, Digital cities, Telecentres, Virtual communities, e-Government, e-Participation

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