Cifter & Dong (2010) A Comparison of Younger People, Older People and People with Cognitive Disabilities

Abstract

When people are faced with new products for the first time or require assistance using features, the instruction manual is a key information source and therefore the design of instruction manuals is as important as the design of the product itself. There are often situations where the design embedded in the product is not sufficient to express its usage to the user. In addition, users differ significantly from each other in terms of their needs, expectations and capabili-ties. The main question is โ€œ are instruction manuals accessible enough and do they consider a variety of user groups? โ€ This paper investigates the differences between three user groups (i.e. younger people, older people and people with cognitive disabilities) regarding their approach to understanding of instruction manuals. An experimental study was carried out testing thirty volunteer partici-pants from the aforementioned user groups, using two digital products from two different market segments and their instruction manuals.

Citation Abdusselam S. Cifter, Hua Dong (2010). A Comparison of Younger People, Older People and People with Cognitive Disabilities. Lecture Notes in Computer Science, 6105 LNCS, 410โ€“425. PDF

BibTex entry for this article:

BibTex entry for this article:

@article{cifter2010instruction,
author = {Cifter, Abdusselam S. and Dong, Hua},
doi = {10.1007/978-3-642-13335-0_28},
isbn = {3642133347},
issn = {03029743},
journal = {Lecture Notes in Computer Science},
pages = {410--425},
title = {{A Comparison of Younger People, Older People and People with Cognitive Disabilities}},
volume = {6105 LNCS},
year = {2010}
}

Key ideas

Keywords:

Disabled People, Instruction Manuals, Older People, User Characteristics

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