Schultze (2000) A Confessional Account of an Ethnography about Knowledge Work

Abstract

Information systems research has traditionally focused on information as an object that serves as input to decision making. Such a perspective attends mainly to the use of information. Increasingly, however, organizations are concerned about the production of information. This paper focuses on the work of producing informational objects, an activity central to knowledge work. Based on data collected during an eight-month ethnographic study of three groups of knowledge workers-computer system administrators, competitive intelligence analysts, and librarians-I explore the informing practices they relied upon. These are identified as ex-pressing, monitoring, and translating. Common to these informing practices is the knowledge workers' endeavour to balance subjectivity and objectivity, where subjectivity is a necessary part of doing value adding work and objectivity promises workers authority and a sense of security.

Citation Ulrike Schultze (2000). A Confessional Account of an Ethnography about Knowledge Work. MIS Quarterly, vol. 24 no. 1, pp. 3–41. PDF

BibTex entry for this article:

BibTex entry for this article:

@article{schultze2000confessional,
author = {Schultze, Ulrike},
issn = {02767783},
journal = {MIS Quarterly},
number = {1},
pages = {3--41},
title = {{A Confessional Account of an Ethnography about Knowledge Work}},
volume = {24},
year = {2000}
}

Key ideas

Keywords:

Design Science, Social science, confessional genre of representation, ethnography, evaluation criteria, information, knowledge creation, objectivity, practice, reflexivity, subjectivity

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