Bailey, A. N. P. E. (2009) Issues Influencing Telecentre Usage and Success

Issues Influencing Telecentre Usage and Success: A Multi-method Study of Telecentres in Jamaca


This dissertation systematically examines issues influencing telecentre usage and success in Jamaica and presents the results in a collection of five papers. The introductory chapters provide a discussion of the research questions, research philosophy, the multi-method research approach, and background of the study.

Paper 1 explores factors influencing the usage and success of telecentres using a grounded theory approach. A new theoretical framework is proposed which suggests that literacy, social ties, location and employment opportunity are key issues influencing usage.
Paper 2 examines issues faced by Jamaican telecentres within the context of changing community needs and limited resources. Interviews with a wide range of stakeholders and content analysis were used to develop thematic framework of issues and their relationships.
Papers 3 and 4 examine the role of intergenerational interactions at telecentres in community development. Paper 3 critically explores intergenerational interaction and its influence on participation in virtual communities by members of offline communities who use public access points. Paper 4 explores issues related to the generation gap in the use of information and communication technologies. The empirical analysis for these two papers is based on social networks, social identity theory and social representations theory. A conceptual model relating intergenerational interaction, social ties, social identity, technology use, knowledge transfer and volunteerism is proposed.
Paper 5 examines the decision making process of telecentres users interested in economic endeavours. Interviews of telecentre staff and users are used to interrogate barriers and enablers to using the telecentres for entrepreneurial activity. An ethnographic decision tree model is developed to illustrate the process through which a community member makes a decision to use the telecentre to support entrepreneurial activities.

This thesis makes four primary contributions to knowledge: (1) the use of multi- method approaches to discover and explicate key issues ICT for development; (2) strategies for managing community involvement and telecentre responsiveness to community needs; (3) the identification of core capabilities, grounded in social context, for effective, socially sustainable telecentre operations and (4) the identification of appropriate theories that can inform future telecentre research.

Citation Arlene N. P. E. Bailey (2009). Issues Influencing Telecentre Usage and Success: A Multi-method Study of Telecentres in Jamaca (Doctoral Thesis, University of the West Indies, Kingston, Jamaica). Thesis

BibTex entry for this thesis:

BibTex entry for this thesis:

address = {Kingston, Jamaica},
author = {Bailey, Arlene N. P. E.},
pages = {1--302},
school = {University of the West Indies},
title = {{Issues Influencing Telecentre Usage and Success: A Multi-method Study of Telecentres in Jamaca}},
type = {Doctoral Thesis},
year = {2009}

Key ideas


Caribbean, Doctor of Philosophy, INF6001W, Information Systems, Jamaica, community informatics, content analysis, ethnographic decision tree, grounded theory, information technology for development, social informatics, social ties, telecentre